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Our goal is to provide the best web experience anywhere. We pride ourselves on providing cutting edge technological solutions and usable attractive websites. We don't stop there! Customer support is where we really pull away from the competition.

Please use this site to find the answers to any and all the questions you may have regarding the various ways to watch our movies, our current updates, billing concerns, and any other inquiry you may have. This dedicated customer support site is packed with individual service and helpful information.

Please feel free to utilize our site. We are here for your support.

Online Support
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Technical Issues
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Which browsers is the site compatible with?

Our sites work with all the major browsers, including Firefox, Internet Explorer, Safari, Opera and Chrome. It is recommended to always have the most up to date version of your browser to ensure smoother navigation. You can use the links below to update your browser to latest version.


Javascript and Cookies

Please ensure that you have enabled Javascript and cookies in order to fully use the members' areas.


I am logging on to the site but am unable to view anything?

It sounds like you might have a firewall in your computer. You need to turn that off while you are in the site! It will interfere with the quality of your viewing as well as what you can and can not view and download.


Firewall Settings

Your firewall settings may not let you enjoy our sites to their fullest. If you're having problems, disable your firewall setting while surfing our sites and then re-enable them when your session is completed.


Popup Blocker

Pop-up blockers may hinder the performance of some of our sites. If you are having issues, disable your pop-up blocker while enjoying our sites, and then re-enable them when your session is completed.


I cannot get any videos to play

Ensure that your media player is current on its updates. Try restarting your computer. If problems persist, please free feel to contact our support department.


The audio does not play smoothly for me, what can I do?

Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore, you should mute your computer's volume or try the solution below.


How can I improve overall quality?

The number one thing is to get a faster modem, or a DSL connection! Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look and sound once it begins playing.


Screen Resolution

Our sites work best at resolution 1024x768 or higher.


Didn't find the answer?

Please contact our customer service representative for assistance.